Freight returns
Notify us within 30 days at trade@bludot.com and we will provide you with the necessary paperwork
and have our freight partner contact you to schedule a pickup. All trade returns are subject to a restocking fee starting at
20% of original purchase price and original shipping costs are non-refundable.
FedEx returns
Notify us within 30 days at trade@bludot.com and we will provide you with a return label and
can arrange a pickup for an additional fee. All trade returns are subject to a restocking fee starting at 20% of original purchase
price and original shipping costs are non-refundable.
Condition of Product
To receive the full agreed-upon refund, the returned product must arrive at our warehouse in its original
condition. Please retain all original packaging and do not complete assembly as we cannot accept assembled
returns. Additional return fees may apply to unpackaged or assembled product.
Damaged or defective product
If an item arrives damaged please notify us within 3 days of receipt and we will make arrangements for a replacement or refund
as necessary. No re-stocking fees or return shipping charges will apply. Please contact us at trade@bludot.com
or 844.425.8368 x4 to report damage or defective items. Please note, we may request images of the damage for our records.
Final Sale items
Items marked Final Sale are discontinued items in new, unopened condition. Final Sale items are covered by our warranty, but are
not eligible for return or exchange.
Cancellation policy
In-stock items may ship out of our warehouse within 12–48 hours of the order being placed. If you would like
to cancel your order, please let us know as soon as possible. You will receive a refund if your order is cancelled
before it leaves our warehouse. Shipping and return fees will apply to cancelled orders after they have shipped out of our facility.
Custom and made-to-order items are not eligible for cancellation.
Custom and made-to-order
Blu Dot offers custom designs and some collections may be eligible for our made-to-order upholstery program. Email your rep for
more information.
Custom and made-to-order deposits are non-refundable and items are not eligible for cancellation or return.
Orders sent via freight forwarders
It is the responsibility of the freight forwarder to inspect your purchase upon receipt. To be eligible
for replacement, all damages will have to be reported before forwarding onto the final destination.
Restocking fee
All trade returns are subject to a restocking fee starting at 20% of original purchase price.
International order returns
Returns are only available for items that were shipped within the United States and Canada. Additional
shipping fees or duties may apply on Canadian returns.
If you would like to return an item that was shipped to another country, please contact trade@bludot.com.
Please note that you will be responsible for all shipping and return fees and may be required to use your own carrier.
