Blu Dot Store Policies
We strive to deliver your purchase in excellent condition as quickly as possible. If you have special delivery circumstances that need to be considered, please let us know within 24 hours of your order.
FedEx Delivery FedEx will deliver your boxed Blu Dot items to your front door, the first dry area, or the lobby/service area of a multi-unit building. FedEx deliveries typically take place within 10-14 business days after the order has left our warehouse.
Basic Dock Delivery With Basic Dock Delivery, your items will be delivered to your receiver’s commercial loading dock or dropped curbside via liftgate at residential addresses. All freight remains palletized. Curbside liftgate shipments will not be brought inside. Recommended for commercial orders only. Our freight carrier will contact you 2–3 days in advance to schedule a delivery appointment, with a 4-hour window, Monday–Friday between 8 am and 5 pm. Evening and weekend delivery is not available at this time. Basic Freight deliveries typically take place within 10-14 business days after the order has left our warehouse.
Threshold Delivery (available in select markets) During a pre-scheduled 4-hour window, our delivery partners will deliver your boxed furniture to the first dry area, garage, or lobby/service area of a multi-unit building. Assembly and packaging disposal not included. You will have to be at the destination to meet the driver and we recommend having a friend available at the time of delivery. Our delivery partners will contact you 2–3 days in advance to schedule a delivery appointment, with a 4-hour window, Monday–Friday between the hours of 8am and 5pm. Evening and weekend delivery is not available at this time. Threshold deliveries typically take place within 10-20 business days after the order has left our warehouse.
In-Home Delivery + Assembly During a pre-scheduled 4-hour window, our delivery partners will deliver your new furniture into your room of choice, unwrap it, set it up and haul away packaging/debris. Heads up! Our delivery partners are unable to mount or install products in your home or office, even if you use In-Home Delivery + Assembly. We recommend hiring a professional to install or mount these items. Our delivery partners will contact you 2–3 days in advance to schedule a delivery appointment, with a 4-hour window, between 8 am and 5 pm Monday–Friday. Evening and weekend delivery is not available at this time. If a Certificate of Insurance (COI) is required to enter your building, please inform our delivery partner when scheduling your appointment. In-home deliveries typically take place within 10-20 business days after the order has left our warehouse.
Payment When your order leaves our warehouse, ownership is transferred, and you will be charged at that time.
Split Shipping Orders containing out of stock items are typically held to ship complete. However, if you would prefer to split ship your order, please contact your salesperson. If you request to split-ship your order, we will ship the in-stock items at the earliest opportunity, and the remainder of the order once the other item(s) return to stock. This may result in multiple delivery appointments. Note that orders shipping to Canada cannot be split-shipped.
Swatch Orders Swatch orders are shipped via USPS and arrive within 5 to 7 days.
Holds In stock orders can be held free of charge for up to 60 days from purchase. Holds may be extended past 60 days with a non-refundable deposit equaling 50% of the order total. This deposit must be paid via Check or Wire-Transfer. After one year, the customer forfeits their deposit, and the order is canceled. This can be done free of charge if your order has not yet shipped. Once it has shipped and is available for delivery, it will be subject to storage fees after 10 days.
Warehouse fees If you cannot accept delivery for an extended period of time after your order has shipped, you will be charged a fee to store your order. We can delay shipping your order, however, to avoid storage charges. Please let us know at the time you place your order if you are unable to accept immediate delivery.
Redelivery fees If redelivery of your order is required due to a missed delivery appointment with our carrier, there will be a $149 fee. Ouch.
Reroute fees (Freight deliveries only) It is possible to change the destination address of an order once it has shipped. There is a $149 fee to make this magic happen.
Remote areas We try our best to get all orders delivered in a timely manner, but if you live in a remote area, there may be delays. Let us know in advance if you live in a challenging delivery location and we will work with you to come up with a solution.
If you aren't happy with your purchase, notify us as quickly as possible and we will take it back for a full refund minus round trip shipping and a 20% restocking fee. Please retain all packaging from the original shipment, as additional packaging fees may apply for unboxed items. We do not accept returns if you've had the item for more than 120 days unless it's defective. Prior Blu Dot authorization is required for all returns.
Return Shipping Cost Original delivery fees are non-refundable. In addition, you will be responsible for a restocking fee equal to 20% of the product cost.
Condition of Product To receive a full refund, the returned product must arrive at our warehouse in its original condition. We recommend that if you aren't 100% sure that your purchase will work, please retain all original packaging. That will make it easier for you to return it to us without shipping damage.
Damaged or Defective Product If an item arrives damaged, please notify us within 3 days of receipt and we will make arrangements for a replacement or refund as necessary. No re-stocking fees or return shipping charges will apply. Please contact your sales associate to report damage or defective items. Please note, we may request images of the damage for our records.
Cancellation policy If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before it leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.
Freight returns Notify your sales associate and they will provide you with the necessary paperwork and have our freight partner contact you to schedule a pickup.
FedEx returns Notify your sales associate and they will provide you with a return label and can arrange a pickup for an additional fee.
Blu Dot mattresses Our 100-night trial period has your back (even if you’re a side-sleeper). If you aren’t happy with your mattress after 30 days, contact us to initiate a full product refund minus a 10% return fee. After 100 days have passed, you can contact us to initiate a refund, but you will be charged a 20% return fee on the item returned. We do not accept returns if you’ve had the item for more than 120 days unless it's defective. Please note that original delivery fees are non-refundable and additional shipping fees may apply.
Blu Dot complies with CA state regulation (AB 187) regarding mattress removal. If you reside in California and would like an existing mattress picked up within 30 days of a Blu Dot mattress delivery, please reach out to your sales associate. Mattress removal is available in California only.
Outlet return policy All items purchased in our Minneapolis outlet store are sold "as-is" without warranty and are not eligible for return.
Floor samples All floor samples sold off the floor in our retail stores are sold "as-is" without warranty and are not eligible for return.
International orders Returns are only available for items that were shipped within the United States or Canada. If you would like to return an item that was shipped to another country, please contact your sales associate. Please note that you will be responsible for all shipping fees to return items from abroad.
Orders sent via freight forwarders It is the responsibility of the freight forwarder to inspect your purchase upon receipt. To be eligible for replacement, all damages will have to be reported before forwarding onto the final destination.