Other shipping + delivery policies
If you cannot accept delivery for an extended period of time after your order has shipped, you
will be charged a fee of $35 per day to store your order. We can delay shipping your order,
however, to avoid storage charges. Please let us know at the time you place your order if you
are unable to accept immediate delivery.
Delivery at a later date
We can hold your order for delivery at a later date. This can be done free of charge if your
order has not yet shipped. So, if you don't need it right away, let us know ASAP. Once it
has shipped and is available for delivery, it will be subject to storage fees after 10 days.
If redelivery of your order is required due to a missed delivery appointment with our carrier,
there will be a $149 fee. Ouch.
Reroute fees (Freight deliveries only)
It is possible to change the destination address of an order once it has shipped. There is a
$149 fee to make this magic happen.
If you would like to cancel your order, please let us know as soon as possible. You will receive
a refund if your order is cancelled before it leaves our warehouse. Shipping fees are
non-refundable if your order is cancelled after it has shipped out of our facility.
Mattress removal (California only)
Blu Dot complies with CA state regulation (AB 187) regarding mattress removal. If you would like
an existing mattress picked up within 30 days of a Blu Dot delivery please reach out to