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Need a hand?

We strive to deliver your purchase in excellent condition as quickly as possible.

If you have special delivery circumstances that need to be considered, please let us know within 24 hours of your order at [email protected] or 844.425.8368. The more we know, the better the experience we can deliver (pun intended—feel free to roll your eyes—we deserve it).

Common Questions

How long will it take to receive my order?

Most of our designs are in stock and ready to rock (or ship). Typically, items with Standard Shipping will arrive in 7–14 business days. Inside deliveries (where available) typically take place within 10-14 business days of order. When your order leaves our warehouse, we will send you a tracking number. Orders containing out of stock items are typically held to ship complete. However, if you would prefer to split-ship your order, please contact us once your order has been placed. If you request to split-ship your order, we will ship the in-stock items at the earliest opportunity, and the remainder of the order once the other item(s) return to stock. This may result in multiple delivery appointments. We will not charge you for your purchase until it leaves our warehouse.

Where do you deliver?

Our standard shipping rates include curbside delivery to the contiguous 48 states and Canada. If you would like to inquire about shipping to AK, HI or international destinations, please contact us at [email protected] or 844.425.8368.

Do you provide expedited shipping?

We are able to provide expedited shipping options for some orders. For more information about expedited shipping please contact us at [email protected] or 844.425.8368.

How do I check my order status?

Order status updates are communicated via email. If you created an account at the time of purchase, you will find order information by logging into your account. If you have any questions, please contact us at [email protected] or 844.425.8368.

Shipping Rates

Standard Shipping

Standard shipping (7% of order total): small parcel carrier, or curbside via our freight partner. Available in the contiguous 48 states and Canada.

Our standard shipping rate is 7% of your order total. For example, if your order is $100, your shipping cost will be $7 (subject to tax where applicable). An additional $25 flat fee will apply to orders shipped to Canada.

Standard shipments are sent via small parcel carrier (FedEx) or via our freight partner, depending on size. For example, a single dining chair will ship small parcel, but a sofa will be delivered curbside via our freight partner.

Curbside Delivery

Curbside delivery (7% of order total): pre-scheduled curbside delivery. Available in the contiguous 48 states.

Our freight partner will deliver your purchase to your residence at a pre-scheduled time and will bring your order to the curb. You will have to be at the destination to meet the driver. They will not unpack your order and you may be left with the shipping pallet.

Our partner will contact you 2–3 days in advance to schedule a delivery appointment, with a 4-hour window, Monday–Friday between the hours of 8am and 5pm. Evening and weekend delivery is not available at this time.

If you are unsure if your package will qualify for curbside delivery, contact us at [email protected] or 844.425.8368.

Inside Delivery

In response to COVID-19, Inside Delivery + Assembly service has been suspended in most areas. The availability of this option will depend on your shipping zip code.

Inside delivery with assembly (7% of order total + $149 flat fee): available in select markets.

In few select areas, we offer inside delivery with assembly for an additional fee of $149 on top of our 7% standard shipping rate. This $149 flat fee is per order, not item, so if you order 9 products all of them will be delivered inside and assembled for the $149 fee.

Our partner will contact you 2–3 days in advance to schedule a delivery appointment, with a 4-hour window, Monday–Friday between the hours of 8am and 5pm. Evening and weekend delivery is not available at this time.

Our local delivery partners will receive your order at their warehouse and schedule a delivery time with you. At the time of delivery, they will assemble your order, place it in your room of choice and take away all of the packaging. Please note our delivery partners will not assemble any pieces that have to be installed in or on existing structures. For example, our carriers will not install a wall-mounted unit or ceiling light fixture. We recommend you hire a professional to install our wall-mounted designs.

Inside deliveries typically take place within 10–14 business days of order. If you need your goods more quickly, please let us know in advance and we will try to accommodate your request.

Delivery Type Standard Shipping Curbside Delivery* (Standard Delivery on Larger Items) Inside Delivery, Plus Assembly
Price 7% of order total** 7% of order total 7% of order total + $149
Includes Delivery to curb via FedEx or freight carrier (depending on item) Prescheduled delivery to curb via freight carrier (depending on item) Prescheduled inside delivery, assembly and placement of items and removal of packing materials
Available Contiguous 48 states + Canada Contiguous 48 states Select Markets at this time

*If you are unsure if your item will be shipped via freight, email us at [email protected]

Things to Consider

Measure your space

To help your delivery go smoothly, please measure your space ahead of time to make sure your purchase will fit in not only your space but also all the areas it will pass through during delivery. If you have any questions about item dimensions, please let us know.

Remote areas

We try our best to get all orders delivered in a timely manner, but if you live in a remote area, there may be delays. Let us know in advance if you live in a challenging delivery location and we will work with you to come up with a solution.

Warehouse fees

If you cannot accept delivery for an extended period of time after your order has shipped, you will be charged a fee of $35 per day to store your order. We can delay shipping your order, however, to avoid storage charges. Please let us know at the time you place your order if you are unable to accept immediate delivery.

Delivery at a later date

We can hold your order for delivery at a later date. This can be done free of charge if your order has not yet shipped. So, if you don’t need it right away, let us know ASAP. Once it has shipped and is available for delivery, it will be subject to storage fees after 10 days.

Redelivery fees

If redelivery of your order is required due to a missed delivery appointment with our carrier, there will be a $149 fee. Ouch.

Reroute fees (Freight deliveries only)

It is possible to change the destination address of an order once it has shipped. There is a $149 fee to make this magic happen.

Cancellation policy

In-stock items ship out of our warehouse within 24–48 hours of the order being placed. If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before it leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.