Freight returns
Submit a return request here or notify us at returns@bludot.com or 844.425.8368
and we will provide you with the necessary paperwork and have our freight partner contact you to schedule a pickup.
FedEx returns
Submit a return request here or notify us at returns@bludot.com or 844.425.8368
and we will provide you with a return label and can arrange a pickup for an additional fee.
Condition of Product
To receive a refund, the returned product must arrive at our warehouse in its original
condition. We recommend that if you aren't 100% sure that your purchase will work, please retain all
original packaging. That will make it easier for you to return it to us without shipping damage.
Damaged or defective product
If an item arrives damaged please notify us within 3 days of receipt and we will make arrangements
for a replacement or refund as necessary. No re-stocking fees or return shipping charges will apply.
Please contact us at service@bludot.com
or 844.425.8368 to report damage or defective items. Please note,
we may request images of the damage for our records.
Cancellation policy
If you would like to cancel your order, please let us know as soon as possible. You will receive a refund
if your order is cancelled before it leaves our warehouse. Shipping fees are non-refundable if your
order is cancelled after it has shipped out of our facility.
Blu Dot mattresses
Our 100-night trial period has your back (even if you’re a side-sleeper). If you aren’t happy with your
mattress after 30 days, contact us to initiate a full product refund minus a 10% return fee. After 100 days have passed, you
can contact us to initiate a refund, but you will be charged a 20% return fee on the item returned.
We do not accept returns if you’ve had the item for more than 120 days.
Please note that original delivery fees are non-refundable and additional shipping fees may apply.
Final Sale items
Items marked Final Sale are discontinued items in new, unopened condition. Final Sale items are covered by our warranty,
but are not eligible for return or exchange.
Made to Order return policy
Made to Order items are covered by our warranty, but are not eligible for return or exchange.
Minneapolis Outlet return policy
All items purchased in our Minneapolis outlet store are sold "as-is" without warranty and are not
eligible for return.
Floor samples
All floor samples sold off the floor in our retail stores are sold "as-is" without warranty and are
not eligible for return.
International orders
Returns are only available for items that were shipped within the United States or Canada. If you
would like to return an item that was shipped to another country please contact us at
returns@bludot.com or
844.425.8368. Please note that you will be responsible for all
shipping fees to return items from abroad.
Orders sent via freight forwarders
It is the responsibility of the freight forwarder to inspect your purchase upon receipt. To be
eligible for replacement, all damages will have to be reported before forwarding onto the final
destination.
