Need a hand?
If you aren't happy with your purchase, notify us within 10 days of receipt, and we will take it back for a full refund or exchange it. After 10 days, you can do the same, but you will be charged a 20% re-stocking fee on the item returned. We do not accept returns if you’ve had the item for more than 120 days, unless it's defective.
Returns & Exchanges Policy
Return Shipping Cost
Original delivery fees are non-refundable. In addition, you will be responsible for a return freight fee equal to 7% of the product cost.
Condition of Product
To receive a full refund, the returned product must arrive at our warehouse in its original condition. We recommend that if you aren't 100% sure that your purchase will work, please retain all original packaging. That will make it easier for you to return it to us without shipping damage.
Damaged or Defective Product
If an item arrives damaged please notify us within 3 days of receipt and we will make arrangements for a replacement or refund as necessary. No re-stocking fees or return shipping charges will apply. Please contact us at [email protected] or 844.425.8368 to report damage or defective items. Please note, we may request images of the damage for our records.
Things to Consider
In-stock items ship out of our warehouse within 12–48 hours of the order being placed. If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.
Small parcel returns
Keetsa mattresses are not eligible for return outside of the original packaging. If your mattress is still in the original packaging and you would like to return your mattress there is a $80 restocking fee, per Keetsa's policy.
Outlet return policy
All items purchased in our Minneapolis outlet store are sold "as-is" without warranty and are not eligible for return.
All floor samples sold off the floor in our retail stores are sold "as-is" without warranty and are not eligible for return.
Returns are only available for items that were shipped within the United States or Canada. If you would like to return an item that was shipped to another country please contact us at [email protected] or 844.425.8368. Please note that you will be responsible for all shipping fees to return items from abroad.
Orders sent via freight forwarders
It is the responsibility of the freight forwarder to inspect your purchase upon receipt. To be eligible for replacement, all damages will have to be reported before forwarding onto the final destination.