At Your Service

Returns

Thrilled. Delighted. Satisfied. This is how we want you to feel about your Blu Dot purchase. If you aren't happy with your purchase, notify us within 30 days of receipt and we will take it back for a refund of the returning item(s) minus a 10% return fee. After 30 days, you can do the same, but you will be charged a 20% return fee on the items returned.

Original delivery fees are non-refundable and additional shipping fees may apply. Please retain all packaging from the original shipment, as additional packaging fees may apply for unboxed items. We do not accept returns if you’ve had the item for more than 120 days unless it's defective.

Note, return information varies for Trade + Contract purchases. Please contact your representative for further details. 

Freight returns

Notify us at returns@bludot.com or 844.425.8368 and we will provide you with the necessary paperwork and have our freight partner contact you to schedule a pickup.

FedEx returns

Notify us at returns@bludot.com or 844.425.8368 and we will provide you with a return label and can arrange a pickup for an additional fee.

Condition of Product

To receive a refund, the returned product must arrive at our warehouse in its original condition. We recommend that if you aren't 100% sure that your purchase will work, please retain all original packaging. That will make it easier for you to return it to us without shipping damage.

Damaged or defective product

If an item arrives damaged please notify us within 3 days of receipt and we will make arrangements for a replacement or refund as necessary. No re-stocking fees or return shipping charges will apply. Please contact us at service@bludot.com or 844.425.8368 to report damage or defective items. Please note, we may request images of the damage for our records.

Cancellation policy

If you would like to cancel your order, please let us know as soon as possible. You will receive a refund if your order is cancelled before it leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.

Blu Dot mattresses

Our 100-night trial period has your back (even if you’re a side-sleeper). If you aren’t happy with your mattress after 30 days, contact us to initiate a full product refund minus a 10% return fee. After 100 days have passed, you can contact us to initiate a refund, but you will be charged a 20% return fee on the item returned. We do not accept returns if you’ve had the item for more than 120 days, unless it's defective. Please note that original delivery fees are non-refundable and additional shipping fees may apply.

Minneapolis Outlet return policy

All items purchased in our Minneapolis outlet store are sold "as-is" without warranty and are not eligible for return.

Floor samples

All floor samples sold off the floor in our retail stores are sold "as-is" without warranty and are not eligible for return.

International orders

Returns are only available for items that were shipped within the United States or Canada. If you would like to return an item that was shipped to another country please contact us at returns@bludot.com or 844.425.8368. Please note that you will be responsible for all shipping fees to return items from abroad.

Orders sent via freight forwarders

It is the responsibility of the freight forwarder to inspect your purchase upon receipt. To be eligible for replacement, all damages will have to be reported before forwarding onto the final destination.

Questions? Concerns?

Real people are here to put your mind at ease.
Contact us at service@bludot.com or 844.425.8368.