At Your Service

Frequently Asked Questions

Where else can I buy Blu Dot products?

Visit one of our stores or shop us online at bludot.com. Blu Dot stores are located in major cities in the US and internationally. You can find more information about our Blu Dot stores here: Store Locator.

Additionally, independent retailers throughout the United States, Canada and other select international locations sell our designs. Check out our Store Locator to find a store near you.

Do you offer a trade program?

Yes! Register here, and your inquiry will be routed to the account rep for your location who will provide more information.

Do you collect sales tax?

If your order is shipping to California, Colorado, Illinois, Maryland, Michigan, Minnesota, New York, Texas, Washington D.C., or Washington state we are required to collect sales tax. If you are shipping to Canada, we collect international processing fees associated with importing our products into Canada.

What are your payment options?

We accept American Express, Discover, MasterCard and Visa. We also accept PayPal and Affirm Financing. Affirm Financing is only available to US customers. All orders are billed in US Dollars.

Who designs your products?

We do! Our talented, award-winning design team designs all of our entire collection in house.

Are your products environmentally friendly?

One of our core design principles is efficiency. We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation. With higher efficiency, we use fewer resources and make a smaller environmental footprint. Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment. We also believe that buying good designs that last is a great way to be environmentally friendly.

Why should I create an account?

Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Blu Dot by being the first to hear about events and discount opportunities.

Do you offer fabric and/or color swatches?

You betcha! For FREE! There is a link to request a free fabric or color swatch located on each product page if a swatch is available.

Can I get replacement assembly instructions?

Instructions for most of our items can be found in the Product Details section of each item's product page. If you are unable to locate these, please contact us at service@bludot.com or 844.425.8368.

What happens if my order arrives damaged?

Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately at service@bludot.com or 844.425.8368 to arrange for a replacement to be sent to you.

What do I do if I'm missing parts?

If you are missing parts we will make it right and replace them. Please contact us at service@bludot.com or 844.425.8368 to receive the necessary parts.

What is your privacy policy?

For detailed information, please review our entire Privacy Policy.

Questions? Concerns?

Real people are here to put your mind at ease.
Contact us at service@bludot.com or 844.425.8368.