Where it’s at.

Small parcel refers to items small enough to ship via FedEx delivery. Larger items, or larger quantities of small items, will usually ship Freight.  

If your item(s) ship freight (Threshold or White glove delivery), your order will be transported by two teams. The first part of the journey goes with our “middle-mile” shipping partner, who will deliver your order to the “final mile” team to complete the delivery to your destination. 

For more information on what to expect for each delivery option, please visit our Shipping + Delivery page. 

If your item(s) shipped with Threshold or White glove delivery, your order may be marked as delivered when it reaches the local final mile partner. Don’t panic! This team will reach out to you directly to coordinate the delivery to your shipping address. 

Deliveries of in-stock small parcel items typically take place within 3-10 business days of order placement. In-stock freight items typically arrive within 6-21 business days of order placement and are dependent on scheduling availability for the local area.

We recommend determining if your building requires a Certificate of Insurance (COI) for deliveries. If so, let our delivery partners know when they contact you to schedule your delivery appointment. Any questions? We’re here to help at service@bludot.com.

White Glove orders requiring delivery beyond two flights of ten stairs, or requiring multiple elevator stops, will be subject to additional charges. Let us know in advance if your delivery requires additional stairs, or if you need the weight or dimensions of any item.

If you cannot accept delivery for an extended period of time after your order has shipped, you will be charged a fee of $35 per business day to store your order.

If redelivery of your order is required due to a missed delivery appointment with our carrier, there will be a $149 fee.

It may be possible to change the destination address of a freight order once it has shipped.There is a $149 fee to make this happen. Small parcel (FedEx) items cannot be rerouted once they are in transit.

It is the responsibility of the freight forwarder to inspect your purchase upon receipt. To be eligible for replacement, all damages will have to be reported before forwarding to the final destination.

Inspect your order when it arrives. If an item arrives damaged please notify us within 3 days of receipt and we will make arrangements for a replacement or refund as necessary. If parts are missing, we’ll replace them. Please save all packaging and submit a service request here or contact us immediately at service@bludot.com so we can arrange a replacement or refund. Please note, we may request images for our records.

Blu Dot complies with CA state regulation (AB 187) regarding mattress removal. If you would like an existing mattress picked up within 30 days of a Blu Dot delivery please reach out to returns@bludot.com.