Customer Service
Shopping with Blu Dot:
Shop online by product or our Look Book. If you need assistance placing an order, please call Customer Service at 612.782.1844 Monday through Friday between 9:00 AM and 5:00 PM (Central Time) or email service@bludot.com for assistance.
Where else can I buy Blu Dot products?
We have two company stores. If you live in New York City, please visit our Soho store at 140 Wooster Street (between Houston and Prince). Our entire collection is on view and some items are stocked in-store for instant gratification. Store hours are 11:00 AM to 7:00 PM Monday through Saturday and 12:00 PM to 6:00 PM on Sunday. If you live in Los Angeles, please visit our store located at 8000 Melrose Avenue. Store hours in LA are 10:00 AM to 6:00 PM Monday through Saturday and 12:00 PM to 5:00 PM on Sunday. Get directions from our Store Locator.
Our products are also sold by independent retailers throughout the United States, Canada and other select international locations. Check out our Store Locator to find a store near you.
Do you offer custom finishes or COM?
Custom order options may be available for large volume orders. Please visit our Trade and Contract Sales page for more information.
Will my order be taxed?
If your order is shipping to California, Minnesota or New York, we are required to collect sales tax. If you are shipping to Canada, we collect international processing fees associated with getting the products imported into Canada.
What are my payment options?
We accept American Express, Discover, MasterCard and Visa. All orders are billed in US Dollars.
Do you offer trade discounts?
Yes. We offer discounts to qualified Trade professionals. Please visit our Trade and Contract Sales page for more information.
Who designs your products?
We do! All of our products are designed in-house by our talented, award-winning design group.
Are your products environmentally friendly?
One of our core design principles is efficiency. We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation. With higher efficiency, we use fewer resources and make a smaller environmental footprint. Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment.
Shipping and Delivery:
How long will it take to receive my order?
Most of our products are in stock. Typically, items will arrive within seven to ten days. When your order leaves our warehouse you will receive an email with the tracking number and additional information to help you track your shipment. If an item is out of stock, you will be informed during the ordering process and have the option to place a back order.
How are your products shipped?
Products are shipped via Fed-Ex or common carrier (a freight company) depending on the overall weight of your order. If your order is shipped via common carrier, you will be contacted one to two days in advance to schedule a Monday through Friday curbside delivery appointment, as you will need to be present to sign for the order.
Do you offer expedited shipping?
To inquire about expedited shipping options or to receive an expedited shipping quote, please call Customer Service at 612.782.1844 or email service@bludot.com for assistance.
What is curbside delivery?
Our standard method of delivery is curbside. This means you must meet the delivery truck in front of your shipping destination and may have to assist in unloading your products from the truck. You will receive a call one to two days in advance to schedule a delivery.
What is the inside delivery?
Inside Delivery is an upgraded shipping option that includes the unpacking of your product(s), disposal of packaging debris and the placement of items inside your home or business. You will receive a call one to two days in advance to schedule a delivery. This upgraded delivery service is available for an additional $99 charge per order. Inside Delivery does not include the assembly of products or the moving of pre-existing items and is not available in Canada.
Do you offer assembly?
We are only able to offer product assembly in select locations. If your zip code is eligible, this option will be made available to you during the checkout process. Additional charges will apply.
Where do you ship?
We can delivery anywhere in the continental United States and Canada. If you would like to inquire about additional international shipping options, please email service@bludot.com for assistance.
How much does shipping cost?
Standard shipping rates are 5% of your merchandise total. Inside delivery option is available for an additional $99.00 per order. If you are shipping to Canada, an additional $30 fee is added to your order.
How do I find the status of my order?
Order status updates are communicated via email. If you have created an account, you will find additional information regarding your purchase by logging into the My Account section of this site. If you need additional assistance, please email us at service@bludot.com.
Customer Service:
What is your return policy?
If you would like to return your purchase you must contact us within 10 days of receiving the item. If the product is damaged or defective we will issue a full refund for the order once we have received the item at our warehouse. The product must be unassembled and in its original packaging. If the return is not due to damage or defect you are responsible for the initial shipping charge as well as the shipping cost back to us. Please email us at service@bludot.com for assistance.
How do I find the status of my order?
Updates to your order’s status will be communicated via email. Additional information regarding your purchase is located in the My Account area of this site. If you need additional assistance, please email us at service@bludot.com.
Why should I create an account?
Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Blu Dot by being the first to hear about events and discount opportunities.
Do you offer fabric and/or color swatches?
Yes. There is a link to request a fabric or color swatch located on each product page. Or you can click here to go to the Color Swatch request page. Your requested sample will be sent to you free of charge.
I am missing product assembly instructions.
Please email us at service@bludot.com to receive assembly instructions.
What if something arrives damaged?
Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately to arrange for a replacement to be sent to you.
My order was missing parts. What do I do?
If you are missing parts we will make it right and replace them. Please email us at service@bludot.com to receive the necessary parts.
What is your privacy policy?
We value your privacy and do not sell your information to any companies. For detailed information, please review our entire Privacy Policy.
Contacting Blu Dot:
How do I contact you?
Our Customer Service team is available Monday through Friday between 9:00 AM and 5:00 PM (Central Time) via phone at 612.782.1844 or email service@bludot.com to help you.
If you’d like to reach us by mail, our address is:
Blu Dot Customer Service
1323 Tyler St. NE
Minneapolis, MN 55413