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Customer Service

Shopping with Blu Dot:

If you need assistance placing an order, please call Customer Service at 612.782.1844 Monday through Friday from 9:00AM to 5:00PM (CT) or email service@bludot.com for assistance.

Where else can I buy Blu Dot products?
We have four company stores in New York City, Los Angeles, San Francisco and Austin. You can find more information on our stores using our Store Locator.

Additionally, our products are sold by independent retailers throughout the United States, Canada and other select international locations. Check out our Store Locator to find a store near you.

Will my order be taxed?
If your order is shipping to California, Minnesota, Texas or New York, we are required to collect sales tax.  If you are shipping to Canada, we collect international processing fees associated with importing our products into Canada.

What are my payment options?

We accept American Express, Discover, MasterCard and Visa.  We also accept PayPal.  All orders are billed in US Dollars.

Who designs your products?
We do!  All of our products are designed in-house by our talented, award-winning design team.

Are your products environmentally friendly?
One of our core design principles is efficiency.  We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation.  With higher efficiency, we use fewer resources and make a smaller environmental footprint.  Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment.
 

Shipping and Delivery:

 
How long will it take to receive my order?
Most of our products are in stock and ready for shipment. Typically, items will arrive within seven to ten days. When your order leaves our warehouse you will receive an email with the tracking number and additional information to help you track your shipment.  If an item is out of stock, you will be informed during the ordering process and have the option to place a back order. 

How are your products shipped?
Products are shipped via Fed-Ex or common carrier (a freight company) depending on the overall weight of your order.  If your order is shipped via common carrier, you will be contacted one to two days in advance to schedule a Monday through Friday curbside delivery appointment.  You will need to be present to sign for the order.

Do you offer expedited shipping?
To inquire about expedited shipping options or to receive an expedited shipping quote, please call Customer Service at 612.782.1844 or email service@bludot.com for assistance.

What is curbside delivery?
Our standard method of delivery is curbside. This means you must meet the delivery truck in front of your shipping destination and may have to assist in unloading your products from the truck.  You will receive a call one to two days in advance to schedule a delivery.

What is the inside delivery?
Inside Delivery is an upgraded shipping option that includes the unpacking of your product(s), disposal of packaging debris and the placement of items inside your home or business. You will receive a call one to two days in advance to schedule a delivery. This upgraded delivery service is available for an additional $99 charge per order. Inside Delivery does not include the assembly of products or the moving of pre-existing items and is not available in Canada.

Do you offer assembly?
We are only able to offer product assembly in select locations. If your zip code is eligible, this option will be made available to you during the checkout process. The fee for the Inside Delivery with Assembly option is an additional $129.

Where do you ship?
We can deliver anywhere in the contiguous United States and Canada. If you would like to inquire about additional international shipping options, please email service@bludot.com for assistance.

How much does shipping cost?
Standard shipping rates are 5% of your merchandise total.  Inside delivery option is available for an additional $99.00 per order.  If you are shipping to Canada, an additional $45 fee is added to your order.

How do I find the status of my order?
Order status updates are communicated via email. If you have created an account, you will find additional information regarding your purchase by logging into the My Account section of this site.  If you need additional assistance, please email us at service@bludot.com.


Customer Service:

What is your return policy?
Thrilled. Delighted. Satisfied. Super jazzed. This is how we want you to feel about your Blu Dot purchase. If it is not right, let us know. The sooner we know, the faster we can help.

Please retain all of your original packaging until you are sure that you will be keeping your purchase. If something arrives damaged or defective, we will make arrangements for a replacement or refund as necessary. If the item simply does not work in your space, you may return or exchange it. Please note that original delivery fees are non-refundable and additional shipping fees and restocking fees may apply.

Please email us at service@bludot.com for assistance.

How do I find the status of my order?
Updates to your order’s status will be communicated via email.  Additional information regarding your purchase is located in the My Account area of this site.  If you need additional assistance, please email us at service@bludot.com.

Why should I create an account?
Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Blu Dot by being the first to hear about events and discount opportunities.

Do you offer fabric and/or color swatches?
Yes. There is a link to request a free fabric or color swatch located on each product page if a swatch is available. 

I am missing product assembly instructions.
Please email us at service@bludot.com to receive assembly instructions.

What if something arrives damaged?
Please inspect your purchase immediately upon receipt.  While we do our best to design and package products for safe delivery, sometimes damages occur.  Please save all of your paperwork and packaging materials and contact us immediately to arrange for a replacement to be sent to you.

My order was missing parts.  What do I do?
If you are missing parts we will make it right and replace them. Please email us at service@bludot.com to receive the necessary parts.

What is your privacy policy?

We value your privacy and do not sell your information to any companies.  For detailed information, please review our entire Privacy Policy.


Contacting Blu Dot:

How do I contact you?
Our Customer Service team is available Monday through Friday from 9:00 AM to 5:00PM (CT) at 612.782.1844 or service@bludot.com to help you.

If you’d like to reach us by mail, our address is:
Blu Dot Customer Service
1323 Tyler St. NE
Minneapolis, MN  55413