Customer Service

Customer Service

Contact us for assistance.

Phone: 844.425.8368  M-F, 9-5 CT

Email: service@bludot.com

Contact Us

Blu Dot Customer Service:
Monday – Friday from 9am to 5pm CT

Phone: 844.425.8368
Email: service@bludot.com

Shipping Information

We strive to deliver your purchase in excellent condition as quickly as possible.

If you have special delivery circumstances that need to be considered, please let us know within 24 hours of your order at service@bludot.com or 844.425.8368. The more we know, the better the experience we can deliver (pun intended—feel free to roll your eyes—we deserve it).

How long will it take to receive my order?

Most of our designs are in stock and ready to rock (or ship). Typically, items will arrive in 7–10 business days. When your order leaves our warehouse, we will send you a tracking number. If an item is out stock, you will be informed during the ordering process and offered the option to place a back order for the desired item. This means you place your order, but we ship the product to you only when it arrives back in stock. We will not charge you for your purchase until it leaves our warehouse.

Where do we deliver?

Our standard shipping rates include curbside delivery to the contiguous 48 states and Canada. If you would like to inquire about shipping to AK, HI or international destinations, please contact us at service@bludot.com or 844.425.8368.

Expedited shipping:

We are able to provide expedited shipping options for some orders. For more information about expedited shipping please contact us at service@bludot.com or 844.425.8368.

Order status:

Order status updates are communicated via email. If you created an account at the time of purchase, you will find order information by logging into your account. If you have any questions, please contact us at service@bludot.com or 844.425.8368.

Shipping rates:

Standard shipping (5% of order total): small parcel carrier, or curbside via our freight partner. Available in the contiguous 48 states and Canada.

Our standard shipping rate is 5% of your order total. For example, if your order is $100, your shipping cost will be $5 (subject to tax where applicable).

Standard shipments are sent via small parcel carrier (UPS/FedEx) or via our freight partner, depending on size. For example, a single dining chair will ship small parcel, but a sofa will be delivered curbside via our freight partner.

Curbside delivery (5% of order total): pre-scheduled curbside delivery. Available in the contiguous 48 states.

Our freight partner will deliver your purchase to your residence at a pre-scheduled time and will bring your order to the curb. You will have to be at the destination to meet the driver. They will not unpack your order and you may be left with the shipping pallet.

Our partner will contact you 2–3 days in advance to schedule a delivery appointment, with a 4-hour window, Monday–Friday between the hours of 8am and 5pm. Evening and weekend delivery is not available at this time.

If you are unsure if your package will qualify for curbside delivery, contact us at service@bludot.com or 844.425.8368.

Inside delivery, room of choice (5% of order total + $99 flat fee): available in the contiguous 48 states.

We offer inside delivery, room of choice in the contiguous 48 states for a fee of $99 in addition to our 5% standard shipping rate. This $99 flat fee is per order, not item, so if you order 6 products all of them will be delivered inside for the $99 fee.

Our freight partner will deliver your purchase to your destination at a pre-scheduled time. They will bring your purchase into the room of your choice and will take away any packaging. Please note delivery drivers do not walk dogs, cook meals or take off their shirts.

Additional charges may apply if you are in a remote area or if your shipping destination needs extra accommodation (i.e., you live on the 9th floor of a walk-up on a small island reached only by ferry). Please call 844.425.8368 with any questions or to discuss shipping options.

Inside delivery with assembly (5% of order total + $129 flat fee): available in NYC, LA, SF and Austin.

We offer inside delivery with assembly for an additional fee of $129 on top of our 5% standard shipping rate. This $129 flat fee is per order, not item, so if you order 9 products all of them will be delivered inside and assembled for the $129 fee.

Currently, we are only able to provide inside delivery with assembly service in New York City, Los Angeles, San Francisco, Austin and their surrounding areas (approximately a 50-mile radius). If your shipping-destination zip code is eligible, this delivery option will show up at checkout.

Our local delivery partners will receive your order at their warehouse and schedule a delivery time with you. At the time of delivery, they will assemble your order, place it in your room of choice and take away all of the packaging. Please note our delivery partners will not assemble any pieces that have to be installed in or on existing structures. For example, our carriers will not install a wall-mounted unit. We recommend you hire a professional to install our wall-mounted designs.

Inside deliveries typically take place within 10–14 business days of order. If you need your goods more quickly, please let us know in advance and we will try to accommodate your request.

Delivery TypeStandard ShippingCurbside Delivery* (Standard Delivery on Larger Items)Inside Delivery, Room of ChoiceInside Delivery, Plus Assembly
Price5% of order total5% of order total$5% of order total + $99$5% of order total + $129
IncludesDelivery to curb via UPS, FedEx or freight carrier (depending on item)Prescheduled delivery to curb via freight carrier (depending on item)Prescheduled inside delivery, placement of items and removal of packing materialsPrescheduled inside delivery, assembly and placement of items and removal of packing materials
AvailableContiguous 48 states + CanadaContiguous 48 statesContiguous 48 statesNYC, LA, SF, Austin

*For curbside delivery: if purchasing a larger item that will be shipped via freight (e.g., sofas or marble tables), select standard shipping at checkout and our freight partner will contact you in 2–4 days. If you are unsure if your item will be shipped via freight, email us at service@bludot.com.

Things to consider:

Measure your space: To help your delivery go smoothly, please measure your space ahead of time to make sure your purchase will fit in not only your space but also all the areas it will pass through during delivery. If you have any questions about item dimensions, please let us know.

Remote areas: We try our best to get all orders delivered in a timely manner, but if you live in a remote area, there may be delays. Let us know in advance if you live in a challenging delivery location and we will work with you to come up with a solution.

Warehouse fees: If you cannot accept delivery for an extended period of time after your order has shipped, you will be charged a fee of $35 per day to store your order. We can delay shipping your order, however, to avoid storage charges. Please let us know at the time you place your order if you are unable to accept immediate delivery.

Delivery at a later date: We can hold your order for delivery at a later date. This can be done free of charge if your order has not yet shipped. So, if you don’t need it right away, let us know ASAP. Once it has shipped, it will be subject to warehouse fees after an extended period of time.

Redelivery fees: If redelivery of your order is required due to a missed delivery appointment with our carrier, there will be a $129 fee. Ouch.

Reroute fees (freight deliveries only): It is possible to change the destination address of an order once it has shipped. There is a $129 fee to make this magic happen.

Cancellation policy: In-stock items ship out of our warehouse within 24–48 hours of the order being placed. If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before it leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.

Returns & Exchanges

Thrilled! Delighted! Super jazzed! This is how we want you to feel about your Blu Dot purchase. If it is not right, let us know. The sooner we know, the faster we can help.

Please retain all original packaging if you are not sure that your purchase will work. Items without packaging will be subject to a restocking fee starting at 20% of original purchase price, determined upon receipt of your return at our warehouse. If something arrives damaged or defective, we will make arrangements for a replacement or refund.

If your purchase simply doesn’t work for you, let us know and we can arrange a return or exchange. Note that original delivery fees are non-refundable and additional shipping fees and/or restocking fees may apply.

Please contact us with any return requests or questions at service@bludot.com or 844.425.8368.

Return address:

Blu Dot
Attn: Customer Returns
6301 Queens Ave.
Otsego, MN 55330

Things to consider:

Cancellation policy: In-stock items ship out of our warehouse within 24–48 hours of the order being placed. If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.

Freight returns: Notify us at service@bludot.com or 844.425.8368 and we will provide you with the necessary paperwork and have our freight partner contact you to schedule a pickup.

Small parcel returns: Notify us at service@bludot.com or 844.425.8368 and we will provide you with a return label and can arrange a pickup for an additional fee.

Packaging: Please retain all of your original packaging if you are unsure of your purchase. Items without packaging will be subject to a restocking fee starting at 20% of original purchase price, determined upon receipt of your return at our warehouse.

Keetsa mattresses: Keetsa mattresses are not eligible for return outside of the original packaging. If your mattress is still in the original packaging and you would like to return your mattress there is a $80 restocking fee.

Outlet return policy: All items purchased in our Minneapolis outlet store are sold "as-is" without warranty and are not eligible for return.

Floor samples: All floor samples sold off the floor in our retail stores are sold "as-is" without warranty and are not eligible for return.

International orders: Returns are only available for items that were shipped within the United States. If you would like to return an item that was shipped to another country please contact us at service@bludot.com or 844.425.8368. Please note that you will be responsible for all shipping fees to return items from abroad.

Orders sent via freight forwarders: It is the responsibility of the freight forwarder to inspect your purchase upon receipt. In order to be eligible for replacement, all damages will have to be reported before forwarding onto the final destination.

Restocking fees: Items without packaging will be subject to a restocking fee starting at 20% of original purchase price, determined upon receipt of your return at our warehouse.

FAQ

Where else can I buy Blu Dot products?

Visit one of our stores or shop us online at bludot.com. Blu Dot stores are located in New York City, Los Angeles, San Francisco and Austin. We have international locations in Sydney, Australia and Monterrey, Mexico. You can find more information about our Blu Dot stores here: Store Locator.

Additionally, independent retailers throughout the United States, Canada and other select international locations sell our designs. Check out our Store Locator to find a store near you.

Taxes:

If your order is shipping to California, Minnesota, New York or Texas we are required to collect sales tax. If you are shipping to Canada, we collect international processing fees associated with importing our products into Canada.

Payment options:

We accept American Express, Discover, MasterCard and Visa. We also accept PayPal. All orders are billed in US Dollars.

Who designs your products?

We do! Our talented, award-winning design team designs all of our entire collection in house.

Are your products environmentally friendly?

One of our core design principles is efficiency. We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation. With higher efficiency, we use fewer resources and make a smaller environmental footprint. Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment. We also believe that buying good designs that last is a great way to be environmentally friendly.

Why should I create an account?

Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Blu Dot by being the first to hear about events and discount opportunities.

Do you offer fabric and/or color swatches?

You betcha! For FREE! There is a link to request a free fabric or color swatch located on each product page if a swatch is available.

Assembly instructions:

If you are missing product assembly instructions, please contact us at service@bludot.com or 844.425.8368 to receive assembly instructions.

Damages:

Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately at service@bludot.com or 844.425.8368 to arrange for a replacement to be sent to you.

Missing parts:

If you are missing parts we will make it right and replace them. Please contact us at service@bludot.com or 844.425.8368 to receive the necessary parts.

Privacy policy:

For detailed information, please review our entire Privacy Policy.