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Customer Service

Customer Service

Contact us for assistance.

Phone: 844.425.8368  M-F, 9-5 CT

Email: service@bludot.com

Contact Us

Blu Dot Customer Service:
Monday – Friday from 9am to 5pm CT

Phone: 844.425.8368
Email: service@bludot.com

Shipping Information

We strive to deliver your purchase in excellent condition as quickly as possible.

If you have special delivery circumstances that need to be considered, please let us know within 24 hours of your order at service@bludot.com or 844.425.8368. The more we know, the better the experience we can deliver (pun intended—feel free to roll your eyes—we deserve it).

How long will it take to receive my order?

Most of our designs are in stock and ready to rock (or ship). Typically, items will arrive in 7–10 business days. When your order leaves our warehouse, we will send you a tracking number. If an item is out stock, you will be informed during the ordering process and offered the option to place a back order for the desired item. This means you place your order, but we ship the product to you only when it arrives back in stock. We will not charge you for your purchase until it leaves our warehouse.

Where do we deliver?

Our standard shipping rates include curbside delivery to the contiguous 48 states and Canada. If you would like to inquire about shipping to AK, HI or international destinations, please contact us at service@bludot.com or 844.425.8368.

Expedited shipping:

We are able to provide expedited shipping options for some orders. For more information about expedited shipping please contact us at service@bludot.com or 844.425.8368.

Order status:

Order status updates are communicated via email. If you created an account at the time of purchase, you will find order information by logging into your account. If you have any questions, please contact us at service@bludot.com or 844.425.8368.

Shipping rates:

Standard shipping (5% of order total): small parcel carrier, or curbside via our freight partner. Available in the contiguous 48 states and Canada.

Our standard shipping rate is 5% of your order total. For example, if your order is $100, your shipping cost will be $5 (subject to tax where applicable). An additional $45 flat fee will apply to orders shipped to Canada.

Standard shipments are sent via small parcel carrier (UPS) or via our freight partner, depending on size. For example, a single dining chair will ship small parcel, but a sofa will be delivered curbside via our freight partner.

Curbside delivery (5% of order total): pre-scheduled curbside delivery. Available in the contiguous 48 states.

Our freight partner will deliver your purchase to your residence at a pre-scheduled time and will bring your order to the curb. You will have to be at the destination to meet the driver. They will not unpack your order and you may be left with the shipping pallet.

Our partner will contact you 2–3 days in advance to schedule a delivery appointment, with a 4-hour window, Monday–Friday between the hours of 8am and 5pm. Evening and weekend delivery is not available at this time.

If you are unsure if your package will qualify for curbside delivery, contact us at service@bludot.com or 844.425.8368.

Inside delivery with assembly (5% of order total + $129 flat fee): available in the contiguous 48 states.

We offer inside delivery with assembly for an additional fee of $129 on top of our 5% standard shipping rate. This $129 flat fee is per order, not item, so if you order 9 products all of them will be delivered inside and assembled for the $129 fee.

Our local delivery partners will receive your order at their warehouse and schedule a delivery time with you. At the time of delivery, they will assemble your order, place it in your room of choice and take away all of the packaging. Please note our delivery partners will not assemble any pieces that have to be installed in or on existing structures. For example, our carriers will not install a wall-mounted unit. We recommend you hire a professional to install our wall-mounted designs.

Inside deliveries typically take place within 10–14 business days of order. If you need your goods more quickly, please let us know in advance and we will try to accommodate your request.

Delivery Type Standard Shipping Curbside Delivery* (Standard Delivery on Larger Items) Inside Delivery, Plus Assembly
Price 5% of order total** 5% of order total $5% of order total + $129
Includes Delivery to curb via UPS or freight carrier (depending on item) Prescheduled delivery to curb via freight carrier (depending on item) Prescheduled inside delivery, assembly and placement of items and removal of packing materials
Available Contiguous 48 states + Canada Contiguous 48 states Contiguous 48 states

*For curbside delivery: if purchasing a larger item that will be shipped via freight (e.g., sofas or marble tables), select standard shipping at checkout and our freight partner will contact you in 2–4 days. If you are unsure if your item will be shipped via freight, email us at service@bludot.com.
**An additional $45 flat fee will apply to orders shipped to Canada.

Things to consider:

Measure your space: To help your delivery go smoothly, please measure your space ahead of time to make sure your purchase will fit in not only your space but also all the areas it will pass through during delivery. If you have any questions about item dimensions, please let us know.

Remote areas: We try our best to get all orders delivered in a timely manner, but if you live in a remote area, there may be delays. Let us know in advance if you live in a challenging delivery location and we will work with you to come up with a solution.

Warehouse fees: If you cannot accept delivery for an extended period of time after your order has shipped, you will be charged a fee of $35 per day to store your order. We can delay shipping your order, however, to avoid storage charges. Please let us know at the time you place your order if you are unable to accept immediate delivery.

Delivery at a later date: We can hold your order for delivery at a later date. This can be done free of charge if your order has not yet shipped. So, if you don’t need it right away, let us know ASAP. Once it has shipped, it will be subject to warehouse fees after an extended period of time.

Redelivery fees: If redelivery of your order is required due to a missed delivery appointment with our carrier, there will be a $129 fee. Ouch.

Reroute fees (freight deliveries only): It is possible to change the destination address of an order once it has shipped. There is a $129 fee to make this magic happen.

Cancellation policy: In-stock items ship out of our warehouse within 24–48 hours of the order being placed. If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before it leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.

Returns & Exchanges

If you aren’t happy with your purchase, notify us within 10 days of receipt, and we will take it back for a full refund or exchange it. After 10 days, you can do the same, but you will be charged a 20% re-stocking fee on the item returned. We do not accept returns if you’ve had the item for more than 120 days, unless it’s defective.

Return Shipping Costs: Original delivery fees are non-refundable. In addition, you will be responsible for a return freight fee equal to 5% of the product cost.

Condition of Product: To receive a full refund, the returned product must arrive at our warehouse in its original condition. We recommend that if you aren’t 100% sure that your purchase will work, please retain all original packaging. That will make it easier for you to return it to us without shipping damage.

Damaged or Defective Product: If an item arrives damaged please notify us within 3 days of receipt and we will make arrangements for a replacement or refund as necessary. No re-stocking fees or return shipping charges will apply. Please contact us at service@bludot.com or 844.425.8368 to report damage or defective items. Please note, we may request images of the damage for our records.

Things to consider:

Cancellation policy: In-stock items ship out of our warehouse within 12–48 hours of the order being placed. If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.

Freight returns: Notify us at returns@bludot.com or 844.425.8368 and we will provide you with the necessary paperwork and have our freight partner contact you to schedule a pickup.

Small parcel returns: Notify us at returns@bludot.com or 844.425.8368 and we will provide you with a return label and can arrange a pickup for an additional fee.

Keetsa mattresses: Keetsa mattresses are not eligible for return outside of the original packaging. If your mattress is still in the original packaging and you would like to return your mattress there is a $80 restocking fee, per Keetsa’s policy.

Outlet return policy: All items purchased in our Minneapolis outlet store are sold "as-is" without warranty and are not eligible for return.

Floor samples: All floor samples sold off the floor in our retail stores are sold "as-is" without warranty and are not eligible for return.

International orders: Returns are only available for items that were shipped within the United States or Canada. If you would like to return an item that was shipped to another country please contact us at returns@bludot.com or 844.425.8368. Please note that you will be responsible for all shipping fees to return items from abroad.

Orders sent via freight forwarders: It is the responsibility of the freight forwarder to inspect your purchase upon receipt. To be eligible for replacement, all damages will have to be reported before forwarding onto the final destination.

FAQ

Where else can I buy Blu Dot products?

Visit one of our stores or shop us online at bludot.com. Blu Dot stores are located in major cities in the US and internationally. You can find more information about our Blu Dot stores here: Store Locator.

Additionally, independent retailers throughout the United States, Canada and other select international locations sell our designs. Check out our Store Locator to find a store near you.

Taxes:

If your order is shipping to California, Illinois, Michigan, Minnesota, New York or Texas we are required to collect sales tax. If you are shipping to Canada, we collect international processing fees associated with importing our products into Canada.

Payment options:

We accept American Express, Discover, MasterCard and Visa. We also accept PayPal. All orders are billed in US Dollars.

Who designs your products?

We do! Our talented, award-winning design team designs all of our entire collection in house.

Are your products environmentally friendly?

One of our core design principles is efficiency. We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation. With higher efficiency, we use fewer resources and make a smaller environmental footprint. Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment. We also believe that buying good designs that last is a great way to be environmentally friendly.

Why should I create an account?

Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Blu Dot by being the first to hear about events and discount opportunities.

Do you offer fabric and/or color swatches?

You betcha! For FREE! There is a link to request a free fabric or color swatch located on each product page if a swatch is available.

Assembly instructions:

If you are missing product assembly instructions, please contact us at service@bludot.com or 844.425.8368 to receive assembly instructions.

Damages:

Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately at service@bludot.com or 844.425.8368 to arrange for a replacement to be sent to you.

Missing parts:

If you are missing parts we will make it right and replace them. Please contact us at service@bludot.com or 844.425.8368 to receive the necessary parts.

Privacy policy:

For detailed information, please review our entire Privacy Policy.