ANSWERS TO YOUR QUESTIONS

How do I place an order?
Use our website, give us a call at 612.782.1844 or fax us at 612.782.1845

What are my payment options?
We accept American Express, MasterCard, and Visa. Sorry no checks or wooden nickels.

Is it safe to use my credit card over the Internet?
When you place an order with bludot.com, we utilize a secure server. Taking advantage of Secure Sockets Layer (SSL) technology, bludot.com ensures the security of your online transaction. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet.

Will I be taxed?
Blu Dot does not charge sales tax on orders unless we are shipping to the fine states of Minnesota and New York. Taxes are not automatically applied to your order at the time of check out. We will contact you via email to confirm sales tax amounts after your order has been placed.

How long will it take for my order to ship?
In stock orders will be received in 1-3 weeks. You will receive an email confirming your tracking number and contact information to help you track your shipment. If an item is out of stock we will inform you of the lead time and place a back order on your behalf. Payment will not be processed until your item ships.

How and where do you ship?
Deliveries to the 48 contiguous states will be made via FedEx Ground or by common carrier depending on the overall weight of your order. Shipping costs are calculated for you during your online purchase. Please contact customer service for a rate quote if you would like to ship outside the 48 contiguous states or require expedited shipping.

What is common carrier?
A common carrier is a freight company (we use YRC Freight) that provides curbside delivery. You may need to assist the delivery driver in unloading larger items. Customers will be contacted via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. Inside delivery can be arranged at an additional cost. You may request additional delivery service once you have received an order confirmation email from our customer service team or by contacting us at 612.782.1844.

What if something arrives damaged?
Please inspect your purchase immediately upon receipt. We do our best to design and package products so that they arrive in good shape but sometimes damages do occur. If there is any damage or if any product is defective, contact us within 7 days to arrange for a replacement to be sent to you. If you are present at time of delivery please note any damage when signing for your item. Keep all of the original packing material.

What if I am not completely satisfied with my purchase?
We want you to love your new Blu Dot piece and we are ready to do what it takes to make it right. If you are missing parts we will replace them, if you need instructions or moral support we are here for you.

If you would like to return your purchase you must contact us within 10 day of receiving the item. If the product is damaged or defective we will issue a full refund for the order once we have received the item at our warehouse. The product must be unassembled and in its original packaging. If the return is not due to damage or defect the customer is responsible for the initial shipping charge as well as the shipping cost back to us.

Do you offer trade discounts?
Click here

What is your privacy policy?
We do not sell your information to other companies. When you purchase a product online, your credit card is charged only when your order is shipped, and your credit card information is never re-used except to issue refunds or make other required adjustments.

How do I contact Blu Dot?
Blu Dot Design and Manufacturing, Inc.
1323 Tyler Street NE
Minneapolis, MN 55413

Email:
service@bludot.com

Telephone Numbers:
612.782.1844 (T)
612.782.1845 (F)